British gas’ parent company Centrica released a statement today, revealing that the company has moved to rollout a SAP billing scheme alongside a customer relationship manager.

The new billing system, which is being rolled out to 500,000 business customers, is designed to reduce costs for the energy giant, while at the same time improving customer services.

The new SAP based system is being delivered by Cognizant and the move to create future savings comes as the energy company is faced with reduced margins from the end of the auto-renewal of contracts, which it has now stopped in a move to display increased transparency.

British Gas customers will be migrated over onto the new billing system throughout the end of 2013 and through 2014, stated the company.

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