Airports are expected to have spent around £3.75 billion on IT spending by the end of 2013, with record investment coming as airports seek to improve the customer experience, develop data analytics and capitalise on the increasing use of mobile devices and applications.

The expected total IT spend figure is revealed in the tenth ‘SITA Airport IT Trends Survey’, which found that 90 per cent of airports surveyed expected IT spending to grow or remain stable over 2014.

New services which airports are looking to invest in include business intelligence in order to develop airport operations, such as resource management and user flow during peak travel times.

Francesco Violante, chief executive officer, SITA, said: “Our survey this year clearly shows that passengers are at the heart of this investment. As passenger traffic grows and airports aim to improve the passenger experience, technology is providing essential solutions, despite fluctuations in airport revenues.”

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