THE HOME OF THE GLOBAL SOURCING STANDARD
UK business class airline Silverjet introduced a second route to Dubai City this week, nine months after becoming operational with flights to New York. The airline attributes its rapid growth in large part to its IT outsourcing strategy.
By outsourcing hosting for the airline's website, reservation data system, internet booking engine, automatic call distribution, and departure control system, Silverjet was able to provide business services within four months for less than £100,000.
CGI Group Inc. has been awarded a 3-year, $91.8 million contract by Public Works and Government Services Canada. The agreement entitles PWGSC to extend the contract by four 1-year extensions. In total, the services provided could achieve a potential contract value of more than $400 million when considering growth and service transformation. The contract is for the provision of engineering and technical management services to the Information Technology Services Branch of PWGSC.
CGI will work with PWGSC’s ITSB to provide the expertise and resources required to maintain and manage ITSB’s government-wide infrastructure domains. In collaboration, ITSB and CGI will evaluate and implement technology enhancements to these operating domains over the life of the agreement to transform current service delivery to a results-based managed services model as part of PWGSC's ITSB Shared Services vision.
“We are delighted to have been recognized for our technology management capabilities,” said Hicham Adra, Senior Vice-President and General Manager, National Capital Region and Western Canada for CGI. “We are proud that our global expertise that has helped other commercial and public sector clients transform their business can be leveraged to assist ITSB.”
With over 5,000 professionals dedicated to the public sector and more than $1 billion in revenue from this sector, CGI is one of the largest IT and business process services providers to government in Canada and the United States. The company serves the federal government and 75% of provincial and territorial governments in Canada. This deep expertise enables public sector clients to modernize and transform with services and solutions that improve the citizen experience, increase efficiency and improve accountability.
Patni Computer Systems, a leading global IT services provider and member of the Oracle Partner Network, announced a comprehensive portfolio of Enablement Services to help independent software vendors (ISVs) make the transition to a 'Software as a Service' (SaaS) platform.
Patni's service offerings are designed to help ISVs make a rapid transition from an on-premise, licensed model to a SaaS model. They include assessment and technology consulting services that address the scalability, performance and security aspects of an implementation that need to be considered in making the transition to this new model.
"SaaS is an exciting new business model which is beginning to penetrate the enterprise market. Oracle's rich web 2.0 platform, along with Patni's strong consulting and development services, will help ISVs deliver a competitive and differentiated service offering for the marketplace," said Harish Bhat, Senior Vice-President, Global Strategic Alliances, Patni.
Based on Oracle's proven infrastructure software - including Oracle Database, Oracle Fusion Middleware and Oracle Enterprise Manager - the Oracle SaaS Platform enables SaaS providers to deliver secure, scalable and customizable online services to their customers. Oracle has partnered with hosting service providers and systems integrators with expertise in SaaS enablement and the Oracle SaaS Platform to assist ISV's looking to deploy 'Software as a Service'.
"The standards-based, secure, and scalable Oracle SaaS Platform enables partners to rapidly build, deploy and manage applications in a 'Software as a Service' delivery model," said John Gawkowski, Vice-President, Oracle Platform Technology Solutions. "We are pleased to support Patni's move to provide SaaS enablement services to help customers transition to the Oracle platform and leverage the full power of SaaS as a business solution."
The report, based on interviews with the UK's top 100 retailers, found that nearly all are expanding their use of outsourcing, and 8% of the respondents had outsourced all their IT. They include Matalan (to Capgemini), Somerfield (to Tata Consulting Services), and DSG (to HCL Technologies).
Accenture will provide Thomas Cook Group plc with application management, technology infrastructure management, finance, accounting and human resources services under a US$400 million outsourcing agreement the two companies signed recently.
The contract, which supersedes an agreement the two companies signed in early 2002 for similar services, is designed to enable Thomas Cook to integrate a range of MyTravel plc functions into existing Thomas Cook outsourced operations following the merger of the two companies this past June.
The services Accenture will provide under the new contract include: application and infrastructure management services to support a range of Thomas Cook’s operational back-office systems, including its SAP-based enterprise resource planning solution, as well as network management and technical services; finance and accounting services, including accounts payable and receivable, general ledger accounting support and management reporting; and human resources (HR) services, include HR administration and payroll services for Thomas Cook’s U.K. employees.
Accenture will deliver the services through a shared services center in the United Kingdom, leveraging additional resources from its Global Delivery Network.
“We are delighted to further extend our successful strategic outsourcing relationship with Accenture,” said Manny Fontenla-Novoa, joint chief executive of Thomas Cook Group plc. “The relationship has and will continue to support our delivery of back- office operational excellence.”
Kevin Campbell, Accenture’s group chief executive–Outsourcing, said, “High-performing companies like Thomas Cook have found they can be more strategic, streamline operations, reduce risk and improve overall business performance by outsourcing several business processes to a single provider.”
“Our award-winning, multi-process outsourcing relationship with Thomas Cook continues to drive world-class efficiencies and flexibility into our client’s operations," said Alex Christou, a senior executive in Accenture’s Transportation & Travel Services practice. “Our partnership reduces business complexity, enables Thomas Cook to focus on excellent customer service and accelerates the delivery of the back-office benefits resulting from its merger with MyTravel.”
Xchanging, the fast-growing international pure-play business process outsourcing company, takes operational control of the Hof-based Fondsdepot Bank GmbH effective from 01 November 2007. At the end of August, Xchanging signed an Enterprise Partnership contract with Allianz Global Investors Kapitalanlagegesellschaft mbH to provide retail investment account management. Xchanging holds a 51 percent share in the company. Mike Margetts, Executive Director of Xchanging Financial Markets and Thomas Runge, Group Production Director, will take over the management of Fondsdepot Bank to work alongside Gerhard Lugert. Dr. Claus Stickler has resigned from his current management position to join the supervisory board of Fondsdepot Bank. He has also been appointed a member of the executive board of Allianz GI.
“Having taken operational control, we will now start to analyse Fondsdepot Bank’s processes and results through our standardised approach“, Mike Margetts comments. “We will then focus on improving the processes and increasing the efficiency.”
Fondsdepot Bank currently manages 1.3 million active securities accounts with an asset volume totalling € 19 billion. Through the vehicle of Enterprise Partnership, the parties want to increase this volume. Fondsdepot Bank is one of the leading providers in the area of retail investment account management in Germany and offers its customers a portfolio approaching 6,500 public funds of more than 150 investment companies.
The strategic goal of the partnership is to strengthen and grow the bank’s position as a high-capacity, neutral provider in retail investment account management by building on the open fund platform. “We will achieve our goals by combining Fondsdepot Bank’s expertise in investment account management with Xchanging’s core competencies in process optimisation.” Furthermore, Xchanging wants to generate third-party business for the cost-effective platform. The partners will focus on expanding their business with financial consultants, broker pools and asset managers.
Logicalis, has been awarded a 4-year managed service contract with high-street retailer, Marks & Spencer. Logicalis will be tasked with improving the efficiency and agility of M&S' IT network as well as supporting the cost-effective deployment of innovative ICT services that will help maintain M&S' competitive position.
Logicalis' Managed Service Centre (MSC) and onsite teams will provide engineering, design and development support, for the management of wired and wireless network infrastructure across M&S' 591 UK stores and regional offices. The service will optimise the performance of M&S' existing ICT estate, and support M&S' IT team in delivering critical IT and business processes such as transaction services and PoS.
During the course of the contract, Marks & Spencer will open a number of stores, all of which will be migrated onto the network monitoring service.
Damone Quigley, head of infrastructure and application services for Marks & Spencer comments: “It wasn't simply a case of finding a supplier that could deliver technology services. We sought a partner with the ability to align IT performance to the needs of the business, can demonstrate innovation in service delivery, can share in risk and reward, and is flexible enough to adapt to the future demands of the retail environment.”
Tom Kelly, managing director of Logicalis UK, adds: “Marks & Spencer required a partner that had a clear understanding of their business imperatives, and could align services to provide tangible commercial and operational value. Logicalis will act as a seamless extension to Marks & Spencer's IT team, with a strong cultural fit and understanding of the pressures of operating in the retail industry.”
The Housing Corporation has signed a three-year managed IT infrastructure deal with Steria worth £7.5m.
The government agency funds and regulates housing associations. Its infrastructure will serve 520 Housing Corporation staff across nine offices and 2,000 external users from registered social landlords and local authorities who have access to housing investment and regulatory systems.
Under the terms of the deal, Steria will manage core infrastructure services, including servers, storage security and applications. The IT services firm will also manage and upgrade the corporation’s desktop infrastructure.
This concept will revolutionise the manner in which banking and financial services is done in Sri Lanka, and is in line with the vision of its Chairman, Deshamanya Dr. Lalith Kotelawala to bring banking and financial services to the people anywhere, anytime. With this new system, both Seylan Bank and the Finance Co Ltd’s customers now have the choice of conducting banking and financial transactions at the home or work place instead of going to a branch or near-by ATMs. This system will revolutionise the way of conducting banking and financial transactions especially in developing countries where customers in villages may need to take hours to commute from home to a near-by branch for banking or financial services. It also provides the bank and the finance company a new channel that can be used to expand the customer base and enhance loyalty. The contract was awarded to NCS in January 2007. NCS is responsible for the design, development and implementation of the Mobile Banker System. It only took NCS less than 10 months to implement the Mobile Banker System. The system will be rolled out on a progressive basis across the island from today. The Mobile Banker System enables the business development officer (BDOs) of the Seylan Bank and the Finance Co Ltd to carry out secure banking and financial transactions on the Personal Digital Assistant (PDA). Each BDO will be equipped with a PDA and a small portable printing device. They can perform functions such as cash and cheque deposits, cash withdrawal, remittance disbursement, loan application and account opening at this stage. Additional services will be introduced in the future. Through the Mobile Banker System, the BDO is able to retrieve relevant customer information, aiding his understanding of the customer’s total relationship with the bank or the finance company. If a customer wishes to apply for a loan, the BDO can submit the loan application electronically, and the system will perform customer credit checking. Once the customer creditworthiness is ascertained, he will be able to provide an in-principle approval to the customer on the spot. Dr Chong Yoke Sin, CEO, NCS Group, said: “With mobile devices being truly ubiquitous, banks can now deliver mobile banking services to the consumers. NCS’ solution provides Ceylinco Consolidated a convenient new channel for conducting banking and financial business, giving it an advantage over the competition by being first to market. With the mobile device becoming the branch, it will allow Ceylinco Consolidated to reach out to the customers beyond the current branch network rapidly and without the burden of physical infrastructure. The Mobile Banker System offers anytime, anywhere information and services for its people on the go and provides reliable, secure transaction service - the ultimate in banking convenience in a secure IT environment.” “NCS has consistently delivered the reliability, availability, and performance demanded for mission-critical applications, backed up by solid support. The launch of Mobile Banker System further reinforces NCS’ position as a top tier IT services provider status in both the Asia and Middle East regions with best-in-class technology and differentiated solutions for business,” she added.
TPI recently released findings from its study of the first three quarters this year and found that the number of outsourcing contracts awarded globally declined 16% when compared with the same period in 2006. The total contract value of deals worth more than £25m awarded in the past nine months reached about £24bn, which is 17% less than the comparable period in 2006. And annualised contract value – contracts valued at £25m or greater – also decreased by 18% over the same time last year.