Industry news

Having returned sequential top line growth in the prior quarter (see here), Wipro saw its pace of qoq expansion accelerate during Q326. Revenue for the three months ended 31 December was up by 1.4% qoq (Q226: 0.3%) at constant currency to $2.64bn, albeit turnover for the period was down yoy by 1.2%. Operating margin improved by 10 bps yoy to 17.6%.

Large deal bookings, which had been one of the highlights for Wipro in the first half of the current fiscal, eased back in the third quarter. Having more than doubled yoy in H126 to $5.6bn, big wins in Q3 dipped by 8.4% to just $0.9bn. The company has, however, already comfortably exceeded this metric for the whole of FY25.

Read the full article on TechMarketView here.

West Midlands Police (WMP) Chief Constable Craig Guildford has retired after facing intense political pressure over the decision to bar Maccabi Tel Aviv fans from attending the Europa League game against Aston Villa in November 2025. This pressure stemmed in part from revelations that inaccurate AI-generated intelligence had been included in the evidence used to justify the ban.

The case raises important considerations for policing, the wider public sector and beyond – as Deloitte Australia recently discovered when forced to refund fees after delivering a government report littered with AI-generated fabrications.

In the case of WMP, there was a lack of validation before information from AI searches entered the SAG reports, the audit trail appears to have been weak, and accountability was obscured by leadership being unaware of which tools were being used within the force.

Read the full article on TechMarketView here.

NTT DOCOMO GLOBAL and Accenture are teaming up to develop and scale the Universal Wallet Infrastructure (UWI), a foundational platform to enable different digital systems to work together seamlessly. The collaboration, which also involves also NTT Digital, aims to let enterprises and governments issue, verify, and manage credentials across borders while users maintain sovereignty over their information.

Best thought of as a trusted digital intermediary, UWI will sit between individuals and every online service] they use. The average person currently juggles dozens of separate digital profiles, each with redundant personal information scattered across services that don't talk to each other. Every duplicate profile creates another potential security risk. Meanwhile, organisations spend enormous sums implementing separate systems for know-your-customer verification, fraud prevention, and document management.

Capita has got 2026 off to a promising start with a small but significant win in its core Local Government market. The Business Process provider has won a new four-year, £9m contract to deliver contact centre services for Kent County Council (KCC), one of England's largest local authorities serving some 1.6m residents. The deal, which includes options for three one-year extensions, represents a solid competitive win for Capita, displacing incumbent provider Agilisys, which had held the contract since 2015.

The new service will see Capita deploy its CapitaContact CX platform, which is built on Amazon Connect and can handle approximately half a million calls annually alongside webchat, chatbot, and email channels. Whilst the contact centre space has been a challenging market for Capita of late, CapitaContact does offer promise, and has been central to wins in the telco, water and electronics markets and represents a key building block of its service reinvention.

Read the full article on TechMarketView here.

According to Curioni, we're on the cusp of two simultaneous technological revolutions which in combination will fundamentally change how the world uses computers to solve difficult problems.

There have only been two comparable developments in computing history, Curioni contends - the microprocessor and the internet - but those breakthroughs happened decades apart. In contrast the current contenders, AI and quantum computing, are evolving in tandem. "We are really going through two of the largest transformational technological changes in IT in the past 30 years," he said during a media event in November.

Cognizant has struck a deal with Anthropic which will see the Claude family of language models (LLM’s) rolled out across the service provider's 350,000 personnel. The collaboration aims to bolster Cognizant's efforts to transition from a systems integrator to an artificial intelligence (AI) builder and the company plans to align its software engineering and platform offerings with Anthropic capabilities.

The initial focus areas for the partnership are software engineering productivity, legacy modernisation and agentification. The first of these will see Claude and Claude Code deployed with Cognizant Flowsource™ Platform to accelerate coding tasks, testing, documentation and DevOps workflows. In parallel, the two parties will also develop vertical solutions, beginning with Financial Services, which embed agentic workflows into regulated, enterprise environments.

Read the full article on TechMarketView here.

Hot on the heels of its enhanced Kingfisher deal TCS has secured an expanded five-year contract with grocer Morrisons, building on a partnership dating back to 2014. The new deal will see TCS deliver end-to-end engineering services spanning retail, e-commerce, and marketing operations, with a particular emphasis on the transformation of the firm’s loyalty programme and enhancing its customer experience.

The scope of the contract includes establishing an automation factory and Business Intelligence Command Centre (BICC) to enable proactive issue resolution and data-driven decision-making. TCS will also look to modernise legacy platforms whilst embedding AI-powered solutions across Morrisons' digital estate. Notably, the arrangement has enabled Morrisons to consolidate its vendor base and improve cross-functional synergy, a recurring theme among UK retailers seeking to streamline technology partnerships

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IBM latest legacy tech employer to “rebalance” its workforce

IBM has said it will cut roles in its US infrastructure division in the fourth quarter. In a statement to Bloomberg, the company said:

"We routinely review our workforce ... and at times rebalance accordingly," the company said in a statement. "In the fourth quarter we are executing an action that will impact a low single-digit percentage of our global workforce."

IBM did not give the exact number of job cuts but given that Big Blue had around 270,000 employees at the end of 2024, a one‐percent reduction would equate to roughly 2,700 roles.

Read the full article on Computing here.

Lloyds Banking Group is launching an agentic AI financial assistant in early 2026, available to its 21 million mobile app customers. The assistant will provide personalised guidance on spending, savings and investments, with plans to expand across the bank's full product range including mortgages, car finance and insurance.

The timing is notable. Lloyds' own Consumer Digital Index found that 56% of UK adults have used AI in the past year to help manage their money, with ChatGPT the most popular platform. Yet 80% are concerned about receiving inaccurate information, whilst 69% worry about lack of personalisation. The assistant addresses these concerns by operating within a secure banking app environment, using curated bank data rather than general-purpose models.

Read the full article on TechMarketView here.

Amazon cuts 14,000 from its corporate workforce in pursuit of agility and AI investment

The layoffs fall considerably short of the 30,000 number mooted in earlier reports.

Nonetheless, the cuts will affect almost every Amazon business, including human resources, operations, devices and services, and AWS.

The rationale behind the cuts is clearly presented in a statement from Senior Vice President of People Experience and Technology, Beth Galetti.

“Some may ask why we’re reducing roles when the company is performing well. Across our businesses, we're delivering great customer experiences every day, innovating at a rapid rate, and producing strong business results. What we need to remember is that the world is changing quickly.”

Read the full article on Computing here.