Industry news

Kyndryl endured an incredibly painful start to the week with shares falling sharply after the company said it is delaying a number of regulatory filings, including its 10-Q.

The infrastructure services specialist, which has seen its share price drop c.55% since the start of the week, will conduct an accounting review alongside the release of its fiscal third-quarter results, which missed expectations. Although revenue increased 3% year-over-year to $3.86bn, and adjusted EPS grew c.2%, both of these came in below estimates.

The company said it is reviewing its cash management practices, related disclosures (including the drivers of adjusted free cash flow), and the effectiveness of its internal controls over financial reporting, following voluntary document requests from the US Securities and Exchange Commission.

Read the full article on TechMarketView here.

Further consolidation in the European BPO market as Paragon Group acquires Parseq, a Yorkshire-based business process services specialist, strengthening its position in the UK's document processing and payment automation markets. Parseq had itself been scaling through M&A having acquired The Tall Group, a secure print, payment, and online solutions provider and merged operations with offshore IT services provider Column Software Solutions in 2023.

The deal brings 350 employees and operations spanning the UK, Bulgaria, and India under Paragon's expanding portfolio, where Parseq represents a strategic addition to Paragon's outsourced services division, processing over £36bn in payments annually and digitising 70m documents for clients including the UK's top ten banks, major utilities, and telecommunications providers.

Read the full article on TechMarketView here.

Acting US Cybersecurity and Infrastructure Security Agency director, Madhu Gottumukkala uploaded documents marked “for official use only” to ChatGPT.

That’s according to a report by Politico, which says Gottumukkala’s actions in August triggered multiple security alerts at CISA and the US Department of Homeland Security (DHS).

Gottumukkala was appointed to the position of deputy director of CISA in April 2025 by secretary of homeland security Kristi Noem. He became acting director a month later following the resignations of several of the agency’s senior staff.

Read the full article on Computing here.

British building society, Nationwide, is expanding its contract with Amazon Web Services (AWS) to help improve customer experience.

Nationwide has some 17 million customers and has already been using Amazon Connect (contact centre technology) to support many of them through its contact centres and branch operations. This technology is central to the building society’s recently launched call checker service for tackling fraudsters attempting to impersonate its staff and scam its customers. The new agreement with AWS will build on this, helping the building society to deliver a much more personalised experience for its customers, faster.

Read the full article on Techmarketview here.

CGI is celebrating its 50th anniversary—the company was founded in 1976, as was I, coincidentally(!)—and the firm is using the milestone to deepen its investment in UK STEM education. Under its anniversary theme "Building what's next," CGI has announced new and extended partnerships with the Science Museum Group, Royal Observatory Greenwich, and the Royal Institution, including a renewed three-year title sponsorship of the Royal Institution's Christmas Lectures.

Led by Tara McGeehan, President of CGI UK & Australia, the partnerships include a three-year STEM Circle and cybersecurity partnership with the Science Museum Group, supporting exhibitions including the upcoming Horrible Science: Cosmic Chaos at Manchester's Science and Industry Museum in February.

Read the full article on TechMarketView here.

At the end of last week, the Hitachi announced plans to integrate its GlobalLogic and Hitachi Digital Services businesses, from April this year, as it looks to consolidate the conglomerate's digital services portfolio and accelerate growth in its Lumada 3.0 platform. Lumada 3.0 is the latest evolution of Hitachi's core digital solutions platform, designed to drive industrial digital transformation by transitioning from simple IoT/OT monitoring to an AI-native, agentic, and physical AI-focused operating model.

Global LogicThe move will combine GlobalLogic's 32,000-strong workforce with Hitachi Digital Services' 6,000 employees focused on mission-critical systems, creating a substantial digital services organisation under GlobalLogic CEO Srini Shankar's leadership. The consolidation resonates with similar recent portfolio rationalisations across IT services providers looking for scale and integrated capabilities to compete in an AI-driven transformation market.

Read the full article on TechMarketView here.

One year on from its AI Opportunities Action Plan, the UK government has provided an update on progress. It reports delivery against 38 of 50 committed actions, spanning skills investment, public sector productivity, and the launch of AI Growth Zones.

It highlights an ambition to upskill 10 million workers in AI skills by 2030 and the introduction of TechFirst, TechLocal, TechGrad, TechExpert and Spärck AI Scholarship schemes. On public sector deployment, the metrics show encouraging signs of scale in healthcare, including one-third of NHS chest X-rays (2.4 million scans) utilising AI-assisted diagnosis. It has also laid the foundations to begin scaling a range of i.Ai productivity tools such as Minute (an AI scribe) and Extract (converts old planning documents into geospatial data).

Read the full article on TechMarketView here.

Having returned sequential top line growth in the prior quarter (see here), Wipro saw its pace of qoq expansion accelerate during Q326. Revenue for the three months ended 31 December was up by 1.4% qoq (Q226: 0.3%) at constant currency to $2.64bn, albeit turnover for the period was down yoy by 1.2%. Operating margin improved by 10 bps yoy to 17.6%.

Large deal bookings, which had been one of the highlights for Wipro in the first half of the current fiscal, eased back in the third quarter. Having more than doubled yoy in H126 to $5.6bn, big wins in Q3 dipped by 8.4% to just $0.9bn. The company has, however, already comfortably exceeded this metric for the whole of FY25.

Read the full article on TechMarketView here.

West Midlands Police (WMP) Chief Constable Craig Guildford has retired after facing intense political pressure over the decision to bar Maccabi Tel Aviv fans from attending the Europa League game against Aston Villa in November 2025. This pressure stemmed in part from revelations that inaccurate AI-generated intelligence had been included in the evidence used to justify the ban.

The case raises important considerations for policing, the wider public sector and beyond – as Deloitte Australia recently discovered when forced to refund fees after delivering a government report littered with AI-generated fabrications.

In the case of WMP, there was a lack of validation before information from AI searches entered the SAG reports, the audit trail appears to have been weak, and accountability was obscured by leadership being unaware of which tools were being used within the force.

Read the full article on TechMarketView here.

NTT DOCOMO GLOBAL and Accenture are teaming up to develop and scale the Universal Wallet Infrastructure (UWI), a foundational platform to enable different digital systems to work together seamlessly. The collaboration, which also involves also NTT Digital, aims to let enterprises and governments issue, verify, and manage credentials across borders while users maintain sovereignty over their information.

Best thought of as a trusted digital intermediary, UWI will sit between individuals and every online service] they use. The average person currently juggles dozens of separate digital profiles, each with redundant personal information scattered across services that don't talk to each other. Every duplicate profile creates another potential security risk. Meanwhile, organisations spend enormous sums implementing separate systems for know-your-customer verification, fraud prevention, and document management.