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GSA GLOBAL AWARDS





CAPE TOWN 2018

South Africa played host to the second Global Awards Ceremony which took place in October 2018. The summit saw more than 200 attendees.

These awards saw a crowning of the first GSA Top Employer of the Year which we hope will be an industry stamp of best practice as we look to improve inclusion and diversity in our industry.

The full list of winners were:

BPO Contract of the Year - Mango5 & Hootcall

ITO Project of the Year - Miratech

Shared Service Centre of the Year - Sykes 

Excellence in Corporate Social Responsibility - IBA Group

Software Vendor/Business Partner of the Year - GEP

Service Provider of the Year 0-1000 employees - TestingXperts

Service Provider of the Year 1000 + employees - EPAM

Partner Collaboration Project of the year - EXL

Delivering Business Value in Global Strategic Sourcing - Wipro

Excellence in Skills Development - Government Commercial Function

Automation Project of the Year - EXL South Africa

African Service Provider of the Year - Capita South Africa

Consultancy/Law Firm of the Year - Slaughter and May

Global Destination of the Year - South Africa

African Outsourcing Project of the Year (for Customer Service) - Capita South Africa

African Outsourcing Project of the Year (for Technology) - Intetics

Digital Transformation Project of the Year - Saratoga & Stewardship

Innovation Project of the Year - TUI and Dataction

Customer Experience Provider of the Year (0 – 1000 employees) - Itera

Customer Experience Provider of the Year (1001 + employees) - Intelenet

Global Top Employer of the Year - Capita (South Africa)

SOFIA 2016

The GSA Global Awards 2016 ceremony brought together some of Europe’s leading strategic sourcing suppliers, support providers and buyers in 2016.

Best practice was rewarded and celebrated and the efforts of companies and individuals who have demonstrated excellence in the outsourcing world in 2015/16 were recognised.

Congratulations to all the GSA European Award winners!

European Hackers of the Year ITC INFOTECH FOR 'PLANT A TREE' PROJECT

European BPO Contract of the YearINTELENET GLOBAL SERVICES AND BARCLAYS

European IT Outsourcing Project of the YearINDRA SISTEMAS SA AND TELEFONICA

European Automation Project of the Year THOUGHTONOMY AND COMPUTACENTER

European Service Provider of the Year: SME SCALEFOCUS

European Service Provider of the Year: CorporateSYKES

European Law Firm of the YearSLAUGHTER & MAY

Award for Advisory of the YearKPMG

European Shared Service Centre of the YearMERCER SERVICES DELIVERY CENTRE POLAND

Award for Corporate Social Responsibility (CSR)IBA GROUP

Best Partner Ecosystem - AIB

Innovation in Pan-European OutsourcingSYKES

Outsourcing Destination of the YearEGYPT

Outsourcing Works – Award for Delivering Business Value in European OutsourcingTCS

Outsourcing Works in BulgariaIMPERIA MOBILE



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