Alcatel-Lucent has selected T-Systems to provide onsite desktop support for its European and Middle Eastern operations. The agreement calls for T-Systems to maintain and deploy over 40,000 desktop and notebook PCs in 23 countries.

Alcatel-Lucent has been relying on T-Systems services for its workstation systems in western European core countries such as Germany, Spain, Portugal, the Netherlands and Belgium since 2004. The Telekom subsidiary now supports Alcatel-Lucent’s international IT strategy from Norway to the Mediterranean and from Ireland to the United Arab Emirates. The services cover onsite support for desktop and notebook PCs, UNIX workstations, printers, IP telephones, videoconferencing systems and first-level support for the network infrastructure linking them.

Through the deal Alcatel-Lucent plans to standardise its workstation systems to provide its employees with more efficient and cost-effective desktop capability. It plans to eventually deploy the same devices and services in every country.