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TIME
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SESSION
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09:00 – 09:25
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REGISTRATION
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09:30 – 09:45
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Opening Address
Kerry Hallard, CEO at the GSA
Kerry will provide a summary of the dramatic changes afoot across the global technology and business services arena as the industry continues to grow at breakneck speed.
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09:45 – 10:05
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Key Sourcing Trends Through a Legal Lens
Katherine Hurrell, Legal Director at DLA Piper
Pricing pressures and the move to the cloud are having an impact on the contracts of today. Katherine will share latest sourcing trends through a legal lens.
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10:05 – 10:25
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Future of CX
David Rickard, VP of Supplier Management & CXM at Everest Group
Inflation, technology and cloud are all having a major impact on negotiating and delivering customer service arrangements. The industry needs to adapt to address these changes.
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10:25 – 10:45
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Automation Through Conversation - Let’s Chat About Bots
Terry Walby, Co-Founder & CEO at OpenDialog AI
Terry will explore how conversational technology can transform customer experiences, delight users and deliver significant cost savings, but has often failed to deliver on the promise. He will also share how to avoid building bad bots.
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10:45 – 11:00
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How the Use of Open Talent will be Instrumental in Building Resilience
Callum Adamson, CEO at Distributed
By 2025 over 50% of digital talent will be freelancers (Open Talent), if you don’t have an Open Talent strategy as part of your workforce planning, you have a problem. In this presentation we’ll learn how open talent is being used to build anti-fragile workforce strategies.
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11:00 – 11:15
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Sustainability Targets and Vested® Outsourcing
Shehan Kamal, Associate at Eversheds Sutherland
Shehan will explore how companies can drive sustainability through their supply chain by approaching their contracts from a slightly different lens.
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11:15 – 11:35
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BREAK
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11:35 – 12:05
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Entrepreneurs Panel
Chaired by: Terry Walby, Co-Founder & CEO at OpenDialog AI
Callum Adamson, CEO at Distributed
Jason Roberts, CEO at Kaleida
Mark Brooks-Lewis, CEO at Lavasource HR
David Jones, CEO at Claus.ify
Finalists for Entrepreneur of the Year in the 2022 Professional Awards give an overview of their ground-breaking products and services which the GSA has highlighted to bring great value to our industry. They will also discuss the trials and tribulations of working with enterprise buyers and how working with small businesses can build resilience.
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12:05 – 12:25
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Agile Sourcing
Hemant Puthli, Partner at Neo Group
This session by Hemant Puthli is aimed at delivering a quick overview, starting with the background and need for Agile Sourcing, some clarifications on what it is and isn't, how it typically works and the benefits it delivers.
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12:25 – 12:45
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Intelligent Automation Collective
James Hall, CEO at Enate and Founding Member of the IAC
The Intelligent Automation Collective (IAC) is a unique collaboration between seven best-in-class tech companies, to build the ultimate end-to-end intelligent automation solution. James will tell the IAC story – who we are, why we set ourselves up, what were doing (differently) and the benefits on contracting and working with us.
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12:45 – 13:00
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AI Regulation: where are we now
Imran Syed, Partner at DLA Piper
As we are about to move to finalisation of AI regulation in Europe, Imran will discuss what it means for UK businesses, what regulation might we see in the UK and how clients are approaching AI compliance programs.
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13:00 – 13:55
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LUNCH
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13:55 – 14:15
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The Best Performing Companies Have a Strategic Sourcing Function
Kerry Hallard, CEO at the GSA
Chris Halward, Exec Director of Professional Development at GSA
Kerry & Chris will discuss how organisations are moving to a blended strategic sourcing function and highlight the skills required for Strategic Sourcing Professionals of tomorrow. They will also touch on how to assess the competencies and capabilities needed for your team on both the buy and supply side.
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14:15 – 14:30
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For The Services Industry, ESG Requires a Robust Focus on Social
Kerry Hallard, CEO at the GSA
The GSA has developed an ESG model for the industry to use to guide a path to sustainability across service providers with specific focus on the social elements. This best practice guide will be fully launched at the symposium.
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14:30 – 14:45
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Achieving Sustainable Resilience in an Uncertain World
Hisham Anis, CTO, Architecture Engineering Director at Future Processing
In his speech Hisham will focus on the most pressing issues related to sustainability that we face both as individuals and businesses and consider whether technology can be the solution to them. He will present chosen software projects delivered for companies from various industries and the value for organization, society and environment they brought.
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14:45 – 15:05
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The Journey to Net Zero
Mattie Yeta, Chief Sustainability Officer at CGI
Fresh back from Cairo and COP27, Mattie will speak on the global situation and the very important and real role technology has to play in increasing global sustainability.
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15:05 – 15:35
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ESG Panel
Chaired by: Kerry Hallard, CEO at the GSA
Anne Todd, Partner at Michelmores LLP
Mattie Yeta, Chief Sustainability Officer at CGI
Hemant Puthli, Partner at Neo Group
Steven Condie, Director at DLA Piper
This panel of industry experts will discuss the very real challenges of ESG for the technology and business services industry covering subjects ranging from service provider sustainability maturity, The Chancery Lane Project and how buyers and service providers need to work much more closely together to deliver the change the planet needs.
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15:35 – 15:55
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BREAK
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15:55 – 16:15
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The Importance of Supplier Diversity to Build Resilience Fireside Chat
Sunita Hirani, Head of SRM at Guy’s & St Thomas’ NHS Foundation Trust
Kerry Hallard, CEO of the GSA
Sunita Hirani, as chair of the Council for Supplier Diversity UK, will provide an overview of the work of the council to date, future plans and explain why having diversity in the supply chain is so important and can add significant value.
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16:15 – 16:45
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Supplier Diversity Panel
Sunita Hirani, Head of SRM at Guy’s & St Thomas’ NHS Foundation Trust
Jason Roberts, CEO at Kaleida
Peter Zerp, Global Supplier Inclusion & Diversity – Supply Chain at Accenture
This panel will cover the challenges faced from all perspectives; how to find and how to engage diverse suppliers from the buyer perspective, as well as what it is like to be a diverse supplier and the challenges they face.
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16:45 – 17:15
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Global Leaders Panel
Chaired by: Chris Halward, Executive Director of Professional Development at the GSA
Munni Trivedi, Managing Director at Indigo Premedia
Sameer Jalundhwala, Senior Vice President: GBS Operations and Outsourcing at NTT Ltd
Kerry Hallard, CEO at the GSA
Reshni Singh, CEO at BPESA, South Africa
This panel will look at the role of global partnering and delivery destinations in the future of technology and business services to include better mapping global supply and demand, how global alliances can deliver significant transformation as well as a look to the role emerging destinations can play.
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17:15 – 17:20
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Closing Comments
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17:20 – 18:00
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Drinks Reception & Networking
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