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GSA Announces Global Sourcing Award Winners for 2018

South Africa played host to the first Global Awards Ceremony.

The Global Sourcing Association (GSA) formally announced the winners of the first GSA Global Sourcing Awards on Tuesday October 2nd at the Cape Town International Convention Centre in South Africa.

Following a hugely successful conference with Trevor Manuel, Special Envoy for Investment, Patricia de Lille, Executive Mayor for Cape Town and Zondwa Mandela, Founder of the Mandela Legacy Foundation stealing the plaudits from a stellar speaker line up, the awards were announced in front of 250 leading sourcing practitioners from around the world.

Kerry Hallard, President of the Global Sourcing Association said “Congratulations to all of those shortlisted and to all of the winners. We received over one hundred excellent case studies and submissions which made these awards very tough to judge. The quality was exceptional, proving once more that innovation and dynamism is abundant within the global sourcing industry.”

“These awards also saw a crowning of the first GSA Top Employer of the Year which we hope will be an industry stamp of best practice as we look to improve inclusion and diversity in our industry.”

The full list of winners are:

BPO Contract of the Year

Mango5 & Hootcall

ITO Project of the Year

Miratech and Axactor

Shared Service Centre of the Year


Excellence in Corporate Social Responsibility

IBA Group

Software Vendor/Business Partner of the Year


Service Provider of the Year 0-1000 employees


Service Provider of the Year 1000 + employees


Partner Collaboration Project of the year


Delivering Business Value in Global Strategic Sourcing


Excellence in Skills Development

Government Commercial Function

Automation Project of the Year

EXL South Africa

African Service Provider of the Year

Capita South Africa

Consultancy/Law Firm of the Year

Slaughter and May

Global Destination of the Year

South Africa

African Outsourcing Project of the Year (for Customer Service)

Capita South Africa

African Outsourcing Project of the Year (for Technology)


Digital Transformation Project of the Year

Saratoga & Stewardship

Innovation Project of the Year

TUI and Dataction

Customer Experience Provider of the Year (0 – 1000 employees)


Customer Experience Provider of the Year (1001 + employees)


Global Top Employer of the Year

Capita (South Africa)

The photos from the Global Sourcing Summit and Awards can be found here

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