Over the last couple of years automation has been one of the main beneficiaries of technology investment deployed in response to the pandemic. Technologies such as Robotic Process Automation (RPA) have helped organisations modernise their heritage IT estates and bridge the gap into digital. That said, organisations continue to struggle to scale automation, having often deployed technologies in a fragmented and piecemeal manner, and whilst RPA is good at keeping legacy systems functioning – particularly in the back office – it is not always the best route to genuinely transform digital operations. 

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