South Africa’s business process outsourcing (BPO) industry will see aggressive growth this year supported by continuous foreign investment inflow and expects to reach 775,000 jobs by 2030.                       

According to Clinton Cohen, CEO of outsourcing provider iContact, there are two key reasons for this growth — first-time outsourcers whose operations grew significantly during this pandemic and first-time outsourcers with specialized needs. 

Meanwhile, cloud-based software firm Salesforce is joining the South African movement by opening its first legal entity in the country. This move is expected to generate about 31,800 new jobs and deliver $5.1 billion in new revenue in the country.