Business process specialist Liberata remains extremely active in the local authority ‘revenues and benefits’ servicing space, announcing a new seven-year contract with two Hertfordshire-based local authorities, Broxbourne Borough Council and Welwyn Hatfield District Council. Having added Swindon Borough Council to its portfolio of local authority clients in May of last year (see Liberata lands £30m Swindon deal), this is another excellent win for Liberata in the Local Government space as it returns to consistent revenue growth under the management of Japanese parent Outsourcing Inc (see The maturing of OSUK). 

The Broxbourne and Welwyn Hatfield partnership is interesting for several reasons and offers further evidence that the local government BPO market is ‘waking up’ after several years in the doldrums. 

Read more at Tech Market View here