It’s the ninth year that Teleperformance has led the CXM PEAK Matrix by Everest Group, an independent research firm focused on strategic IT, engineering services, business services and sourcing.

In positioning Teleperformance a global leader in CXM services, Everest Group cited the Company’s strengths including its global size and scale which allow it to serve most major industries in more than 300 languages and dialects; its variety of as-a-service models to support clients with hiring and onboarding, operational efficiency and productivity improvement; and Teleperformance’s proprietary generative AI platform.

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