Customer management outsourcer Firstsource has strengthened its position in the UK with the acquisition of Scottish-headquartered contact centre business Ascensos.

Ascensos has extensive operations in Scotland with business centres in Motherwell, Clydebank and Stranraer and has moved nearshore into Romania and Turkey, and more recently into South Africa and Trinidad. According to Companies House it generated operating profits of £0.7m on turnover of £64.1m in 2023 (FY 2022 £63m).