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Teleperformance looks to ramp up AI with new man at the helm

2 Mar 2026 12:33 PM | Shivani Kaura (Administrator)

Contact centre giant Teleperformance has had to navigate a challenging twelve months or so with its share price down c.50% on where it was a year ago. FY25 results out yesterday tell a story of resilience rather than momentum with group revenue coming in at €10.2bn, up 1.3% in constant currency (reported revenue marginally down 0.7% as a strengthening euro took a bite out of reported figures).

Core Services which represent some 85% of the business, grew a more creditable 2.7% yoy, with EMEA and Asia-Pacific outperforming at 3.8%, off the back of growth in data services for AI, sales, care and back-office solutions. The Americas also returned to growth, albeit modestly.

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