Serco confirmed yesterday Fiona Walters  as CEO of its key UK & Europe division, effective 23rd March. The appointment ends what appears to have been a deliberate onboarding period since Walters joined from G4S in September 2025, during which she supported Group CEO Anthony Kirby on a range of strategic projects, a pragmatic approach to succession that limits operational disruption.

Walters has certainly got off to a good start, with Serco converting its emergency support role at HM Passport Office into a substantive £73.9m contract running to February 2028, displacing incumbent Teleperformance as the primary contact centre provider.

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