NTT DATA UK&I has been appointed as the Foreign, Commonwealth and Development Office’s (FCDO) Consular & Crisis Core Technology Platform provider, in a contract worth £57m over three to five years.

The award extends work that began in 2022, when NTT DATA started developing Orbit, the department’s consular case management platform. Orbit replaced three legacy platforms and seven separate case management toolsets with a single Salesforce CRM, used by more than 1,000 consular staff. NTT DATA says the platform maintained services when demand surged during a global crisis earlier this year, and that its team added Salesforce Marketing Cloud capabilities quickly to communicate with hundreds of thousands of people in the affected region.

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