Transcom Worldwide, the European Customer Relationship Management and debt collection specialist will provide Customer Relationship Management (CRM) and Collections services over the next three years for Tiscali UK

Legal firm Addleshaw Goddard’s technology and outsourcing team has today announced its role in advising Tiscali UK on the key outsourcing deal between Transcom Worldwide S.A. and Tiscali UK. Transcom Worldwide. Transcom, the European Customer Relationship Management and debt collection specialist, will provide Customer Relationship Management (CRM) and Collections services over the next three years for Tiscali UK, part of Tiscali S.p.A, one of Europe’s leading independent telecommunications providers.

Addleshaw Goddard, who worked with Tiscali on its acquisition of Pipex earlier this year, has ensured the swift completion of the deal under demanding time constraints. Three members of Addleshaw Goddard’s team played crucial roles in the completion of this deal; James Dawson, Damon Rosamond-Lanzetta and Eva Wong.

Damon Rosamond-Lanzetta, managing associate at Addleshaw Goddard’s technology and outsourcing team, commented: “With around 4.2 million active users in Italy and the UK, customer relationships are absolutely central to the way that Tiscali runs its business. Getting the people and technology right to manage these relationships is vital. Ensuring that the deal was up-and-running as quickly as possible was what everyone wanted - to complete within a short and demanding timeframe is testament to the hard work that all parties have put in.”

Scott Marshall, General Counsel & Company Secretary for Tiscali's UK operations said: "Addleshaw Goddard delivered this transaction within a demanding and challenging timeframe while still maintaining their usual high standards of support and advice."