Genpact has announced a multi-year BPO deal with Ceridian Corporation, a leader in payroll processing, human resources management and employee benefits and assistance programmes.

Genpact will provide finance and accounting services, transactional business support activities, and information technology outsourcing to Ceridian, which provides payroll processing and human resource solutions to more than 110,000 organisations. Ceridian will have the benefit of operating within a Genpact Virtual Captive™ model, which will enable Ceridian to drive substantial business impact through its partnership approach with Genpact. The Genpact-Ceridian centers initially will be set up in Juarez, Mexico, and Jaipur and Kolkata, India. Other locations in Europe and the Philippines are being evaluated.

“Ceridian has enormous expertise in its field,” said Genpact President & CEO Pramod Bhasin in making the announcement. “We are pleased to apply our process excellence and re-engineering capabilities to help Ceridian be even more competitive in the marketplace.”

Mike Shea, Ceridian’s executive vice president for Quality & Service Operations, commented, “We believe we have a good cultural fit with Genpact. We looked at other providers and chose Genpact because of its customer centricity, process focus, and people values. We look forward to a very productive association.”