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Gartner Survey Highlights Consumer Fatigue with Social Media

16 Aug 2011 12:00 AM | Anonymous

There are signs of maturity in the social media market, as some users in certain segments are showing “social media fatigue”, according to a survey by Gartner, Inc. The survey reveals continued localization of usage, whereby certain country-specific social characteristics dictate preferences. However, large global brands such as Facebook are making headway in countries where they have not historically been strong.

Gartner surveyed 6,295 respondents, between the ages of 13 and 74, in 11 developed and developing markets in December 2010 and January 2011. Consumers were asked about their use of and opinions about social media sites with the aim of examining usage trends and how enthusiastic users were about social media in general across a range of countries.

“Overall, our survey underlined respondents’ continued enthusiasm for social media,” said Charlotte Patrick, principal research analyst at Gartner. “Teenagers and those in their twenties were significantly more likely to say that they had increased their usage, while at the other end of the ‘enthusiasm spectrum’, the age-related differences were much less marked, with fairly consistent percentages saying that they were using social media less.”

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