HP Enterprise Services has announced a new service to help enterprises and governments gain control of multivendor service environments, improving overall IT performance and quality while optimizing costs.

Most large enterprises combine services and technologies from multiple providers to deliver services to their end users. These multivendor delivery models challenge IT leadership to ensure efficient workflow, timely problem resolution and adequate service-level performance. The inability to effectively integrate service delivery in these multivendor delivery models can lead to poor IT performance and higher costs.

By improving supplier management and the handoffs between suppliers and internal delivery teams, the new HP Multi-Supplier Integration (MSI) Service helps chief information officers (CIOs) improve overall IT performance and manage multivendor environment complexities while keeping costs in check.

With HP as the single service integration and management layer, clients can focus their efforts on innovation and process improvement. As a single point of contact, the HP MSI Service drives effective supplier collaboration, rapid problem resolution and workflow process improvements. In the event of a service interruption, the MSI Service provides comprehensive diagnostics, accountability and timely restoration of services.

“Clients are embracing hybrid delivery models that increase complexity with traditional and new ‘as a service’ offerings from multiple suppliers,” said Rhonda Vetere, vice president, Enterprise Service Management, HP Enterprise Services. “The HP MSI Service provides the tools, processes and personnel to effectively manage multi-supplier delivery and the governance to drive continuous service quality improvement.”