The National Trust has signed a new ten year customer management contract extension with Vertex, the global provider of BPO and CRM services.

Vertex has managed the National Trust’s outsourced membership services since November 2004. The deal extension will see Vertex continue to manage and deliver end-to-end customer services for the Trust’s membership of over 3.5 million people.

The new agreement means there will be approximately 170 Vertex employees working on the contract across two sites in the North West. The multi-channel operation services, customer care and membership queries received via the Trust’s website, email, telephone and post.  It also deals with banking, print and fulfilment provision for many of the Trust’s various marketing campaigns from a specialist site in Warrington.

Andy Copestake, Finance Director for the National Trust, commented:  “We are looking to further developing our long term strategic relationship with Vertex where we can together take full advantage of the experience, skills and enthusiasm of our people to deliver a first class service to all our supporters.”