Anglian Water has signed a two-year, multimillion-pound contract with Solution 1 for the management of its communications infrastructure.

Solution 1 will work to develop a converged hosted IP platform including voice over IP and the infrastructure to support the two million calls that Anglian takes each year. The company hopes to improve service levels while increasing the efficiency of its customer management processes.

Chris Boucher, IS director at Anglian Water, commented: “The challenges we face range from the supply of connectivity services to a large number of field based staff, to ensuring we have reliable telephony connections to over 1000 treatment installations".