57 percent of Shared Service Centres (SSC) have problems with regulatory compliance, according to a study released by outsourcing consultants, Alsbridge.

The study, undertaken annually, also found that 89 percent of shared service managers foresee challenges with their SSCs, which is a worrying statistic given the pressure being placed on both private and public sector organisations to implement shared service agreements.

Elaine Harrison, Senior Manager at Alsbridge plc, commented, “SLAs should provide a link between services provided by the SSC and the business objectives by creating cost/performance accountabilities. However SLAs should not be seen as a substitute for an effective governance framework”.