The Paris Chamber of Commerce and Industry (CCIP) has chosen Atos Origin, a leading IT outsourcing provider, and Selligent, a CRM provider, to redesign its Customer Relationship Management (CRM) system.

This strategic project is designed to support the CCIP’s efforts to improve its response to the needs of the companies in its region. The new CCIP system will help to serve the 380,000 companies in the Paris, Hauts-de-Seine, Seine-Saint-Denis and Val-de-Marne départements.

Under the terms of the contract, Atos Origin will manage: implementation of the application; implementation of CRM governance; formalisation of internal processes; change management; implementation monitoring; training of the 650 users; post-development maintenance; transference of skills to the CCIP team on completion of the development.

Guy Scheidt, Deputy Project Manager at CCIP, commented: “In considering the performance and quality of the services offered by the CCIP, we realised the need to focus our efforts on our customers’ expectations. Atos Origin and Selligent demonstrated their ability to listen and analyse and to provide us with a very competitive response, in terms of services (consulting, training, implementation as well as operational maintenance of the future CRM solution) and a rational and progressive implementation according to the requirements expressed.”

Financial terms of the deal and length of contract were not disclosed.