ADA Technology Services has been awarded an IT managed services contract that will see the Sussex-based specialist run Marlin Financial Services’ entire IT operations over the next four years. The £1.4m contract will support Marlin’s ambitious growth plans and will initially cover 125 users, rising to 200 over the term of the agreement.

Marlin will receive complete IT service support for every employee and benefit from outsourced management of all its IT systems and applications. The move will allow Marlin to focus on operational delivery and achieving targets laid out in its long-term growth strategy.

Key services will include the delivery of a newly hosted infrastructure, which is supported by a remote service desk and supplemented by regular onsite support engineers. ADA will also provide VIP support for the executive team, technical account management services for advanced problem resolution and reporting, and a virtual CIO to define Marlin’s IT strategy. A comprehensive disaster recovery service including a 25-desk emergency suite will cater for relocation if required.

ADA's Managed Services Director, Ash Patel, says: "This is a great project for ADA and one that plays to our strengths. As a mature IT outsourced services specialist that caters specifically for the mid-market, we have developed a thorough understanding of what our clients need from an IT perspective in order to help them grow. As a consequence of Marlin’s decision to outsource its IT function to ADA, we are able to plan and manage their IT costs as the business expands. Marlin now has a pre-allocated price per user that will provide complete control of its IT expenditure over the next four years”.