Intelenet Global Services Pvt Ltd has announced a new facility in Latin America as part of its global focus on providing effective right-sourcing solutions. The new centre, in Guatemala, will serve as a near shore destination for global clients with North American operations and will provide multi-lingual support in English, French and Spanish languages.

“Our expansion into Guatemala is a key step in improving our global footprint and providing comprehensive, integrated solutions to our clients,” said Susir Kumar, Managing Director and CEO, Intelenet.

“Guatemala has emerged as an important BPO destination as the local population has a very good understanding of the American culture and the country has an abundance of English speaking people. It offers a strong blend of multi-lingual skill sets, talent and a favorable business climate, making it an ideal location to service clients in America,” added Mr. Kumar.

Intelenet believe that Guatemala offers key competitive advantages as a first-class outsourcing provider including:

- a modern, robust, fibre optic infrastructure with 99.89% redundancy

- three mobile phone operators with a 90%+ mobile phone market penetration

- 19 local network operators

- lower development costs

- GMT (UTC)-6 time zone

- a highly educated, bilingual and trained labour force with computer languages