Capgemini, has been awarded a seven-year €15m contract extension by Danfoss, the leading global manufacturer of valves and fluid handling components for HVAC (Heating, Ventilating, and Air Conditioning) and industrial applications, based in Denmark.

Capgemini has already been delivering BPO Finance & Accounting services to Danfoss in 29 EAME countries (Europe, Africa and the Middle East) including South Africa for the last five years. During this time it has consolidated processes at the Capgemini Poland Krakow site, transformed systems from a country-based to process-based structure, and has collaborated closely with Danfoss to achieve process standardization.

Through this new contract extension, Capgemini will now deliver Danfoss’ Finance & Accounting services through a dual model of service delivery split between Krakow in Poland and Kolkata in India. Through the new scope, countries from NAM and APAC will also be transitioned from Danfoss to Capgemini (including the US, Canada, India, Australia, New Zealand, Singapore, Malaysia, Philippines, Thailand, Korea and Taiwan).

Over 130 BPO professionals will deliver Finance and Accounting services covering Accounts Payable, Accounts Receivable and General Ledger. Capgemini will give Danfoss the ability to scale up and down its services according to business needs and will drive process alignment increasing process optimization through its Global Process Model.

Christopher Stancombe, Head of Global BPO Finance & Accounting Service Line, said: “This is an exciting development of our collaboration with Danfoss. It extends our partnership into much wider territory, increases our service scope and allows us to deliver significant value and quality improvements for our client by working together to produce a Danfoss Global Process Model.”