A consortium of water companies is inviting tenders for call handling services during major operations.

The contract is to ‘provide a consortium of water companies with a call handling contingency plan’ in the event of a major operational incident that causes an unexpected increase in incoming customer calls. This could be during a burst water mains when customers are trying to call suppliers.

The members of the consortium are Veolia Water East, Veolia Water Central, Bristol Water, South Staffs Water, Scottish Water, Cambridge Water, Dee Valley Group, South East Water, Wessex Water, Northumbrian/Essex and Suffolk Water.