ClickSoftware Technologies Ltd., the leading provider of automated workforce management and optimization solutions for the service industry, has announced that the UK's largest water and wastewater services company, Thames Water, has selected the ClickSoftware ServiceOptimisation Suite.

Thames Water identified ClickSoftware’s workforce management and mobility platform as the key technologies to ensure significant improvements in the efficient use of its workforce, its assets and the quality of service that it provides to its customers through optimized scheduling of its 2,000-strong field force and contractors.

Thames Water is under significant, industry-wide pressure from the Water Services Regulation Authority (OFWAT) to deliver value for its 13.8 million customers’ money during the current five-year Asset Management Planning (AMP) period. The most effective way to comply with OFWAT whilst improving customer service levels is by optimizing the activities of its 2,000 field-based staff.

“Workforce management technology will give us the edge in maximizing the performance of our field operations and, at the same time, help to reduce our back office costs and meet our regulatory commitments,” said Andrew Bilecki, Chief Information Officer at Thames Water.

“Following a rigorous European tender process, we selected ClickSoftware as it is the best fit for our functional and technical requirements. Given the rapid mobility advancements over the last couple of years, we wanted to ensure we had the best mobile solution in order to mobilize SAP processes into the field and support our workforce with the right data at the right time,” Bilecki added.