A contact centre run by actors has signed a deal with international relief and development agency, World Vision.

Charity members and potential donors will be able to discuss development work World Vision does with RSVP call centre agents.

The agency is one of the world’s largest humanitarian aid agencies, covering child sponsorship in almost 100 countries as well as emergency relief programmes. As a member agency of the Disaster Emergency Committee the charity is one of the first points of contact for donations at these times. Call volume can increase dramatically, during a crisis.

RSVP employs 208 agents at its contact centre in Canary Wharf, London. All members of its management team having arrived via a performing background. It employs ‘resting’ actors, as they have strong communication skills.

Dean Hurst, RSVP, operations director said: “It’s a privilege to be supporting World Vision. There’s a real feel good factor in that our agents feel that they are playing a part in making a difference in helping callers. This is a very important client for us. We would welcome the opportunity to expand our services to more not-for-profit organisations, both in the UK and on an international scale.”