British Waterways, the public corporation responsible for a network of 2,200 canals and rivers in England, Scotland and Wales, has deployed a new service management system. Developed by Hunter Systems, a leading UK provider of service and asset management software, the new application will help the organisation to ensure that planned maintenance for all locks and control rooms is carried out efficiently and will improve the operational effectiveness of the national canal network.

The system is a core part of British Waterways’ SCADA project, an initiative that will enhance the service management of engineers and subcontractors employed to maintain important equipment such as valves and motors used in control rooms and lock gates across the canal network.

According to British Waterways: “We asked Hunter Systems to develop a bespoke application after seeing their SAM solution, a powerful service and asset management system that is in daily use by organisations throughout the UK. As well as providing the most cost effective solution, we were impressed by the responsive approach that the company took to ensure the development of a bespoke solution that met all our needs.”