mplsystems, the contact centre technology company based in Warwick, UK, has announced that it has been chosen by Smart Risk Wealth Management, one of the leading insurance brokers in South Africa, to provide a cloud based contact centre facility for its operations in Johannesburg.

The financial services provider will use the MPL intelligentcontact platform and campaign management to drive outbound marketing activity. The solution will provide contact handling, campaign applications and web services for their existing CRM solution and will be delivered through MPL Aurora, the cloud delivery model, providing Smart Risk with a facility on which to grow their contact solution.

The Aurora on-demand model gives customers a cost effective solution from day one which can be scaled as business and technology requirements grow. mplsystems won the contract against competition from Presence and Dimension Data, working with partner, iCorp, to negotiate the deal which will see iCorp also managing first line support requirements in South Africa for the Smart Risk Wealth Management facility.

“We were very impressed with the ease of use and flexibility of intelligentcontact and the ability to set up our own campaigns and administer the software. It was this ease of use that lead us to work with mplsystems along with their expertise in rapidly implementing campaign based projects”, commented Graham Craig, Director of Smart Risk.

Peter Haydn-Davies, Partner Manager for mplsystems, said: “We were delighted to be involved at this innovative time in Smart Risk’s development and as the insurance and finance industry heats up in South Africa. By promoting the enthusiasm of the Smart Risk agents, and using intelligentContact to present the right information to them at the right time every time, Smart Risk is now experiencing exciting growth in all their business departments.”