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ChildLine Call Centre in Swansea to Close

4 Jul 2011 12:00 AM | Anonymous

ChildLine’s call centre in Swansea will shut later this month.

There had been opposition to close the site and move operations to the Welsh capital, Cardiff. Earlier this week, a 12,000-signature petition was handed to the NSPCC.

However, the NSPCC confirmed the Swansea centre will close.

Peter Liver, ChildLine director said: “We will be relocating the service in Swansea to the NSPCC Cymru/Wales national centre in Cardiff, where we will offer online counselling only. We will also increase the number of ChildLine volunteers in our remaining centres over the next five years. Their roles will be expanded so by 2016 we will be delivering significantly more counselling hours in the most cost-effective way.

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