Spread across an area of 35000 sq. ft, the new BPO facility in Gurgaon will increase Capgemini’s BPO’s total capacity in India to over 4500 seats. The existing BPO staff in Gurgaon will deliver Global Order Management services to Nokia Siemens Networks, a leading global enabler of communications services, to support the company’s global Supply Chain Management.

The services delivered cover Quote-to-Cash end-to-end processes including all aspects of order management, spanning preparation for delivery, customer order management, distribution, and customer invoicing. The Gurgaon operations will contribute in leveraging Capgemini’s expertise in BPO, its BPOpen™ technology platform* and its Rightshore® network to harmonise and standardise the supply chain processes across Nokia Siemens Networks’ operations across the world.

In India, Capgemini’s BPO unit has close to five thousand employees delivering Finance & Accounting, Management Assurance, Engineering services, Content Management, Research & Advisory, Supply Chain Management, Procurement Services and Human Resources outsourcing services to more than 25 international clients across centres in Mumbai, Bangalore (largest set-up), Chennai, Kolkata, Gurgaon and Salem.

“Capgemini India’s capabilities in BPO significantly contribute to competitive advantage we offer to our global clients. Such capabilities are based on our unique combination of a leading supply chain consulting service with a strong outsourcing delivery capability. Our expansion in India validates the Group’s belief in the region in the long term, best in class delivery location for its global clients”, said Hubert Giraud, Head of Capgemini BPO Strategic Business Unit.