Bharti Airtel and IBM have settled on a 10-year agreement to roll out IT offerings to Airtel's employees across 16 African nations.

The New York-based multinational technology and consulting firm is to provide a standard operating environment, 'help desk' and 'desk side' support. Not only will the deal improve employee efficiency and convenience, it is expected to bring about cost savings and efficiencies by streamlining processes for addressing IT operational issues