McDonald’s UK has signed a deal with Fujitsu for the provision of IT infrastructure support services to the company’s 1,200 restaurants in the UK and Republic of Ireland. McDonald’s is consolidating work, which was previously undertaken by separate providers, into a single contract with Fujitsu with the intention of simplifying its support model to restaurants and ensuring a more nimble and holistic view of its IT estate. The new contract will ensure McDonald’s can deliver the right support capability into restaurants day-to-day, and help the company remain at the forefront of innovating its IT as it moves towards becoming a wider hospitality environment for families.
Within the five year deal, Fujitsu will support the restaurant IT estate, from front of house tills and Point-of-Sale (POS), to drive-thru ordering, restaurant bridge (the area where food is prepared and served) and back office.