Courion Corporation, the leading provider of Access Risk Management solutions that help organizations cost effectively deal with identity and access compliance and security risk, has announced that London Fire Brigade, the UK's largest fire service and one of the world's largest metropolitan services, has implemented its Access Assurance Suite™ solution to automate password management and enforce consistent password policy for its 7,000 full-time firefighters and support staff.

Using Courion, London Fire Brigade has slashed the volume of calls to its IT Service Desk at shift changes, significantly reducing the overhead costs of password resets.

"To provide round-the-clock service, we operate a two-shift, four-watch system at stations. Firefighters that don't access their accounts on a daily basis often forget their passwords, which historically caused a huge volume of calls being logged with the service desk at each change of watch," said Sally Devine, head of ICT contracts and support services at London Fire Brigade. "This placed unnecessary pressures on the service desk team, making it increasingly difficult for them to achieve the required SLAs in relation to other ICT services."