Research carried out by the Contact Centre Management Association of Ireland (CCMA) revealed the sector employs more than 29,000 people spread of over 100 contact centre operations nationwide.

More than half contact centre companies in Ireland witnessed growth in revenue in 2010 – with almost three-quarters expecting to see rising turnover over the next 2-3 years.

With support of the IDA and Enterprise Ireland, the research provides insights, including its capacity for growth, competitiveness, skill levels and challenges ahead.

Tracy Kennedy, board member of the CCMA and head of customer operations for Bord Gáis Energy said: “These figures outline the crucial role the contact centre sector plays in the Irish economy, and the high level of service which is provided by skilled professionals throughout the country.”