Sitel and LifeScan, won the Best Outsourcing Partnership of the Year at the European Call Centre and Customer Service Awards. The event, which saw the coming together of the European Call Centre Awards and the National Customer Service Awards, recognised the best and brightest shining stars of customer service in Europe.

Sitel and Lifescan were recognised for having a very tight and effective client/outsourcer relationship based around clear goals, mutual respect and a high-quality multilingual operation with an engaged workforce.

“We are delighted that our work with Lifescan has been recognised with the Best Outsourcing Partnership of the Year award,” said Lawrence Fenley, Sitel Managing Director for UK and Ireland. He added “winning this award last year was a great success, but to win this award for the second year running is a phenomenal achievement.”