C3 / CustomerContactChannels, a global provider of customer management solutions, announced plans to expand operations with a new contact facility in Sofia, Bulgaria. The new facility, slated to open immediately, will have capacity of over 500 multi-lingual customer service representatives. The center will initially service a global travel client. C3 plans to significantly expand its European operations over the next year, a move driven by increased interest in European centers from existing and potential clients. Bulgaria will serve as a strategic location for business growth and C3's European expansion.

"We've seen substantial growth in the European market and we want to make a long-term commitment to the region," said David Epstein, C3 CEO. "We're looking to strengthen our presence in Europe by offering the same unique services and solutions we've come to be known for, but with a distinctly European focus."