WNS, a leading provider of global Business Process Outsourcing (BPO) services has announced a 20-month extension in the outsourcing contract with its founder company, British Airways (BA), U.K.'s largest flag carrier airline. Under the renewed service agreement, WNS will focus on further strengthening the back-office operations center of excellence that delivers a range of airline operations, including customer relations, fares and PNR servicing requests, passenger and cargo revenue accounting, finance and accounting, research and analytics, revenue and yield management and HR shared services.

"This is an extremely proud moment for us; we are delighted to take this fifteen-year-old relationship with BA to the next level of growth. BA continues to be one of our most important and exciting clients and with the new service agreement we aim to provide strategic benefits to both parties, and drive further innovation for BA," said Keshav R. Murugesh, Group CEO, WNS Global Services.