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SA Could Become Top BPO Centre, Say Full Circle

2 Dec 2011 12:00 AM | Anonymous

SA can take advantage of Europe’s economic climate to become a top destination for business process outsourcing, including call centres, according to Full Circle CEO Franco Cotumaccio.

With the uncertainty in Europe, companies were looking to outsource call centres to cheaper labour centres and SA could benefit.

Earlier this year, US online retail giant Amazon said it would expand its call-centre operations in Cape Town, creating 1400 jobs by the end of next year.

Full Circle was established in 2005 and helps international companies to move their call centres offshore. Mr Cotumaccio said on Wednesday that SA had a "rich proposition" globally that put it at an advantage ahead of peer countries such as India.

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