Leading Business Process Outsourcing (BPO) and Customer Management Outsourcing (CMO) provider Vertex has adopted AppSense’s user virtualisation technology in order to transform the way its services are delivered.

The adoption of AppSense User Virtualisation Platform allows Vertex to manage 8000 user profiles as easy as managing one, and is one step towards the end of the traditional call centre as we know it.

“Our business is built on the provision of high-quality outsourced solutions to our customers and their interaction with our IT systems is fundamental to success. We could not accept the risk that an inflexible, complicated and ultimately device-based environment exposed us to,” explains David Burns, global head of enterprise architecture, Vertex. “We needed a solution focused around our users while reducing management costs and IT complexity. We found that AppSense user virtualisation provided by far the most capable toolset in the market to achieve this. What is more it provides the ability to transform our end-user computing strategy and work towards a Bring your own device (BYOD) infrastructure for our 15,000 employees.”