Accenture and Enbridge Gas Distribution Inc., an affiliate of Enbridge Inc. have signed a new business process outsourcing (BPO) services agreement that extends their existing customer services contract for an additional five years, to 2017. Terms of the agreement were not disclosed.
Under the extended agreement, originally signed in 2007, Accenture will continue to provide outsourcing services related to billing, payment processing, back office, call centre and collections functions. These services will be provided through Accenture’s Global Delivery Network.