An innovative public-private partnership is set to improve transactional services for Slough Borough Council, delivering £26.5m savings over the next ten years and bringing new business into the town.

The partnership with global business process outsourcing group arvato will see £3.8m being invested into transforming services such as revenues and benefits, payroll, finance services, HR and logistics services. The partnership will go live on 2nd April 2012.

arvato has also guaranteed the creation of 100 apprentice positions, who will be trained to NVQ Level 2 in contact centres.

Rainer Majcen, managing director, public sector, arvato UK & Ireland said, “Our approach to enhancing services and achieving cost savings is based on investment - in infrastructure, technology and people – and a fundamental belief in collaboration.