Minister of Industry, Investment and Commerce, Dr. Christopher Tufton, has announced a new investment in Jamaica’s business process outsourcing (BPO) sector by the Convergys Corporation, one of the largest agent-assisted customer service companies in the world. Convergys is projected to employ nearly 1,000 persons when its first call centre slated for Montego Bay becomes fully staffed in 2012.

Speaking at a specially organised press briefing held at JAMPRO’s New Kingston head office, Minister Tufton noted that the Convergys call centre represents the company’s initial foray into the Caribbean. "Convergys is a quality investment for Jamaica...we are confident that it will offer Jamaicans new employment and career opportunities in an industry with a bright future in Jamaica," stated Minister Tufton.

“This new investment is here today because of the professional facilitation efforts of JAMPRO, a key agency of the Ministry of Industry, Investment and Commerce, working in partnership with a number of other agencies of the Ministry, as well as with the HEART Trust/NTA, to make this investment a reality,” he added.