North Lanarkshire Council has announced the completion of a successful customer data cleansing and matching exercise to transform the quality of its citizen records and improve customer service efficiency for citizens contacting the council.

In a council-wide improvement project pioneered by the council to create a complete view of all citizen information, North Lanarkshire Council turned to Experian QAS and The Improvement Service to analyse thousands of customer records from across the council, including council tax and housing benefit information.