Vodafone and Teleperformance, a UK leader in outsourced customer services, have announced a new strategic partnership which will see Teleperformance taking on some of the work currently managed at Vodafone’s Newark contact centre.

This new partnership will see the transfer of 207 roles in three of Vodafone’s specialist operations team to Teleperformance. This will mean continuous employment for these individuals with the same terms and conditions.

Teleperformance has been chosen for their experience and expertise as a leader in the provision of customer services in the business sector.

The partnership underlines the importance of Vodafone’s operations in Newark and our commitment to provide the best service for all business customers.

Alistair Niederer, CEO of Teleperformance said: “This will be a true collaboration with Vodafone and the partnership will ensure a great future for the Newark contact centre and the services we can provide for business customers. We look forward to welcoming our new colleagues over the coming months.”