Integrations enable contact centre managers to better serve customers with centralised administration, better security and the ability to reduce costs

Mitel and VMware Inc. has unveiled the integration of Mitel’s Contact Centre Solution for VMware View™, which enables contact centre managers to deploy and manage agents anywhere in the world, while empowering the centre to lower costs. This solution provides contact centre agents with cloud-based access to contact centre functionality, as well as a unified desktop and communications device (soft phone or desk phone) wherever they may be.

In addition, Mitel announced the availability of Mitel’s virtualised Unified Communicator® (UC) Advanced client software for VMware View.

“We chose Mitel specifically because they were the only vendor we evaluated that could integrate with our VMware View-based virtual environment,” said Russ Johnson, president of Fuse Networks. “The flexibility of Mitel’s open UC architecture combined with VMware’s leading virtualisation solutions gave us a consolidated communications infrastructure that we could manage like any other virtual application.”